Ratish Jha 10x — Privacy Policy

Depending on how you use Ratish Jha 10x, we may collect the data categories below:

• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.

Your data is used strictly to operate and improve the service, specifically:

• To send you course-related notifications — only after you opt in.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To respond to your support requests and doubts.
• To detect and prevent fraud, abuse and policy violations.
• To create, secure and maintain your account.
• To process payments and issue invoices and receipts.
• To meet our legal, tax and accounting obligations.

Your data is never sold. We disclose the minimum necessary data only to the partners that power Ratish Jha 10x:

• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Razorpay — our payment processor, to take payments and issue refunds.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.

Each provider is bound to use the data only to perform its service for us, not for its own purposes.

Our service is intended for users aged 13 and above. If you are under 18, you must use the app and make any payment only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 13; if we learn we have, we delete it promptly.

Your data is retained while your account is active. You may delete your account whenever you wish — either through the in-app “Delete my account” control or by writing to support@igniterapp.com. Once requested, we erase your personal data within 30 days, apart from records we must keep for legal, tax or accounting purposes (usually up to 7 years).

You are entitled to the following rights over your personal data:

• Correct information that is inaccurate or out of date.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Access a copy of the personal data we hold about you.
• Delete your data, subject to legal retention requirements.
• Withdraw consent for any non-essential processing at any time.

Write to us at support@igniterapp.com to use any of these rights; we reply within the legally required period.

Security is built in: passwords are stored only as bcrypt hashes, every connection is protected with TLS 1.2 or above, and backups are kept encrypted. We review our security posture regularly and remediate critical vulnerabilities within 72 hours.

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use Ratish Jha 10x after a change takes effect means you accept the revised policy.

Questions or complaints about how we treat your data? Write to support@igniterapp.com. We respond to grievances as soon as we can and within the limits set by the DPDP Act.